Customer Experience Manager

Check out the general attributes.

Founded in 2013, Teknasyon is a tech company that manages all processes that digital products may require internally; including programming, design, sales and marketing. It has reached more than 1.5 billion users worldwide with the mobile apps it has developed. In addition, by developing its internal solutions into SaaS products such as Rockads, VerifyKit, Desk360 and Deepwall it offers these services to other companies with similar needs. Teknasyon also takes steps in growing and revitalizing the start-up ecosystem with its investor role and continues to support foreign and local ventures it sees potential in.

Apply now if you want to join the strong and ever-growing Teknasyon team and become part of this story! You can be the “Customer Experience Manager” we are looking for!

WHAT DO WE EXPECT FROM YOU?

  • 6 years of experience in product management and customer journey,
  • Ability to draw insights from data and communicate them to the stakeholders and senior management,
  • Advanced Excel and data analysis skills
  • Strong analytical skills,
  • Experience with mobile or web projects,
  • Advanced level of English,
  • Bachelor’s or master’s degree,

WHAT WILL BE YOUR RESPONSIBILITIES?

  • Analyzing current customer journeys for each product, identifying pain points and creating actions,
  • Defining customer journey strategy with standards and monitoring them,
  • Designing customer journeys in line with product owners and technical owners,
  • Defining customer experience measurement KPI’s,
  • Monitoring KPIs and creating periodical reports for each product,
  • Managing customer experience team and their shifts,
  • Preparing presentations, reports, and documentation when necessary,

WHAT AWAITS YOU AT TEKNASYON?

  • Being part of a big team who makes global apps,
  • A team that values open communication, multidimensional leadership and teamwork,
  • A dynamic work environment which relies on collaboration,
  • Never-ending opportunities for learning and improvement,
  • Internal, external and online training,
  • An office full of joy and activities,
  • Monthly social events organized to lift the team spirit,
  • Bonus pay when your colleague thanks you,
  • Bonus pay to give a reference for your friend to be hired.